The Payments Fraud Problem No One Will Talk About (Until Now)

Posted by Angela Sarno on Aug 19, 2021 10:01:00 AM

We talk a lot (I mean A LOT) around these parts about the constant threat posed to organizations when it comes to business payments fraud.  And you can see why:

The problem is, numbers this huge can tend to make a problem seem unknowable and unsolvable.  Especially since we very rarely get to learn exactly what happened. When an organization suffers financial losses due to a fraudster, they are usually unwilling or unable to share the details publicly, so the financial community as a whole doesn’t get to learn anything that could help them to avoid the same fate. 

Until now.

On Wednesday, August 25, attendees of Nacha’s Smarter, Faster Payments Remote Connect Conference will have the rare opportunity to to hear from our customer, Cabarrus County, on this very subject.  Unlike so many of their peers, the county has elected to use their hard lesson (to the tune of $2.5M!) as an opportunity to share with the larger community, in hopes that others can avoid the same painful mistake.SFP-Remote-Connect

The story, at the surface, may be familiar: an email  seems to come from a vendor (vendor email compromise, aka business email compromise), asking to change the bank account for an upcoming invoice. In this session, the county goes beyond the headline. Attendees will learn exactly how the fraud occurred, and more importantly, how the county reacted in the aftermath and in the years since, moving to a model where they have virtually eliminated their risk of financial loss from another scam.

Rodney Harris, the deputy county manager, will be presenting with Taylor Nemeth, the Head of Payments at PaymentWorks and will share:

  • How their process failed to detect the fraudster
  • What actions they took in the immediate aftermath to secure their payments
  • Their evolution to 100% ACH payments and the transfer of their risk to a third party (spoiler alert: it’s PaymentWorks)

We also have a case study detailing the Cabarrus County Story:

Read the Case Study

Thank you to Rodney and the entire team at Cabarrus County for sharing their experience, and their hard lessons learned!

If you'd like to read more on the topic of social engineering fraud, we have a free guide:

Business Payments Fraud: Risk Assessment, Fraud Vectors and Prevention.

Topics: payments fraud, ACH, vendor master, risk


The Business Identity Platform that automates complex payee management processes to:

  • Eliminate the risk of business payments fraud  
  • Reduce cost
  • Ensure compliance

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